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Track your order

Want to know the status of your order and when it will be delivered? Check it directly via the status page of your order.

Frequently asked questions

When will my order be delivered?

You can check the current status of your order on this page. If there is a tracking code, you will also find it on the status page.

Do you deliver to my country?

We deliver to all EU countries, plus Norway, Switzerland and the UK.

I have a VAT number. Can I buy without paying VAT?

Yes, the VAT can be reverse-charged if the delivery address is outside the Netherlands. Enter your address details at checkout. A field for the VAT number will appear. Enter the VAT number. The VAT will now automatically be set to 0%.

I have not received a confirmation. What now?

Did you note your order number? Then you can check via this page whether your order has been received correctly. It can take about 15 minutes before you receive the confirmation. If you have not received a confirmation after fifteen minutes, we recommend that you check the spam folder of your e-mail program. Otherwise, you can contact us.

Can I get a copy of the invoice?

You can download a copy of your invoice yourself via the status page of your order.

Contact Form

Subject

If you have a Track & Trace code and it shows “delivered”, please contact us the next day. We cannot contact PostNL or DPD on the same day. In most cases the parcel was scanned too early and will still be delivered later.

If your order was shipped without tracking, you can see the expected delivery date on the order status page.

Damaged: please add a photo of the damage.

Incomplete: clearly state what is missing.

Wrong item: add a photo of the received (wrong) item.

Do you want to return/exchange because the item is not as expected or was ordered incorrectly? Please go to this page for return instructions. For other cases, we recommend submitting this contact form first.


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Company details

Address Voorstraat 49
1931 AH Egmond aan Zee
The Netherlands

CoC 34357566

VAT NL001261178B23